Last updated: July 31, 2026
This Refund Policy describes Our policies and procedures on refunds and cancellations for purchases made through Our mobile application "Matdaan Track" (available on the Apple App Store and the Google Play Store) as well as for Our company services including Manpower Services, CCTV Installation and Maintenance, and GPS Tracking Systems.
Please read this Refund Policy carefully before making any purchase from Us.
All purchases made within the Matdaan Track application, including in-app purchases and subscriptions, are processed and billed by the Apple App Store (Apple Inc.) or the Google Play Store (Google LLC), depending on the store from which You downloaded the Application.
Because the transaction is handled by the application store, refunds for these purchases are processed by the respective store in accordance with its own refund policies. We do not process refunds for in-app purchases or subscriptions directly.
Apple App Store: You may request a refund through Apple's Report a Problem page or by contacting Apple Support.
Google Play Store: You may request a refund through Google Play Help by visiting the Order History section in the Google Play Store.
Where applicable, You may be entitled to a refund under consumer protection law, including the standard 14-day withdrawal period for digital content purchased by consumers in the European Union, subject to the policies of the relevant application store.
We are unable to issue refunds for purchases made through the Application, and any such refund request must be directed to Apple or Google as applicable.
The following refund policy applies to our services including Manpower Services, CCTV Installation and Maintenance, and GPS Tracking Systems.
Request Window: You may request a refund within 7 days of the date of the invoice for the service.
Eligibility: A refund may be granted where the service has not been delivered or where a material defect in the delivered service remains unresolved after a reasonable opportunity to rectify it.
Non-Refundable Items: The following are not eligible for a refund:
Hardware, equipment or material that has been purchased, installed or dispatched (for example, CCTV cameras, GPS devices and related accessories).
Services that have already been fully delivered or performed.
Work undertaken under Government contracts, GEM (Government e-Marketplace) orders or any work orders awarded by Government departments, which are governed by the respective contract terms.
Any customised software or configuration developed specifically for You.
To request a refund for company services, please contact us by email at datalive.sw@gmail.com or by phone at (+91) 9415338949 with the following details:
Your full name and contact information
Invoice or order number
Reason for the refund request
Any supporting documents or photographs, where applicable
We will review Your request and respond within 7 working days. If Your refund is approved, We will initiate the refund to the original method of payment within 7 to 10 working days.
We reserve the right to refuse a refund where the request does not meet the conditions set out in this Refund Policy, or where the request is made for reasons that are not covered by consumer protection law. Our decisions on refund eligibility shall be final, subject to Your legal rights.
We may update Our Refund Policy from time to time. We will notify You of any changes by posting the new Refund Policy on this page. You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.
If you have any questions about this Refund Policy, You can contact us:
By email:datalive.sw@gmail.com
By phone number: 9415338949